ABOUT THE BOOK
fjrigjwwe9r0pp_Books:Description
The Book is an attempt to
organize and present the best available practices and information related to
providing patients with a superb total healthcare experience. It is designed
for executives and managers who want to implement a customer focused service
strategy in any healthcare organization that wants to compete successfully in
today`s customer-driven market. The book joins the findings of the most significant
research on services, healthcare services in particular, with specific examples
of the best practices of leading healthcare and other service organizations.
ABOUT Author
fjrigjwwe9r0pp_Books:aboutAuthor
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