Book Details

Book title: ACHIEVING SERVICE EXCELLENCE: Strategies for Healthcare
Author(s): Myron D. Fottler , Robert C. Ford , Cherril P.Heaton
ISBN: 8182742706
Publication Year: 2006
Binding: HB
Pages: 420
Price: Rs. 2500 Rs. 2500
Stock Availability Yes


The Book is an attempt to organize and present the best available practices and information related to providing patients with a superb total healthcare experience. It is designed for executives and managers who want to implement a customer focused service strategy in any healthcare organization that wants to compete successfully in today`s customer-driven market. The book joins the findings of the most significant research on services, healthcare services in particular, with specific examples of the best practices of leading healthcare and other service organizations.

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